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Ordering and delivery

When will my order arrive?

Orders that require shipping within South Africa will be delivered within three days after production time (2-4 weeks).

All of our jewellery is handmade to order, therefore please allow 2-4 weeks for production.

Shipping to countries outside of South Africa may take up to one week after production time (2-4 weeks). Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

What countries do you ship to?

We ship to most regions worldwide. We use DHL and the courier fee is calculated at checkout depending on your region.

How much is shipping?

Shipping costs in South Africa is R80.

Shipping costs outside South Africa depends on the country where it’s being delivered. For international orders we use DHL and shipping is calculated at checkout.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Bespoke Projects

What is a bespoke piece?

Something made exclusively for you.

At Danimose we offer original designs, from concept to completion, or bespoke adaptations to our collection pieces. From design to the materials, every single element along the way adds to your special piece.

There is always a story behind any piece of jewellery and we would be honoured to bring your story to life.

How do I decide on a gemstone?

If you decide you would like a stone on your piece then it is all about what you are looking for and your budget. We select our stones using the following two criteria. A really good quality stone from an ethical source gemstone dealer. Or a stone that perhaps has more flaws but this gives it lots of character and makes it unique. If you possess or have an inherited stone that you would like to include in your piece, we will be happy to work with it.

What is the time frame for an engagement ring or a bespoke piece?

Depending on our workload we usually need 4 weeks to finish a commission after the quote has been accepted and the stone has been sourced.

What is the cost for a bespoke piece of jewellery?

Due to each piece being unique, the cost for each item varies. It is sometimes best to decide on your budget beforehand, we will then work around it. The first consultation is free, after which we will send you a quote. Once the quote has been accepted we will require a payment of 50% of the cost upfront before work can start. The remaining 50% is to be paid on completion of the work.

How do I begin my Bespoke Journey?

Please send an email to contact@danimose.com with as much detail as possible about the special piece of jewellery you want us to make. We can do an initial consultation in person or ‘virtually’.



How do I find out my ring size?

Visiting a local jeweller and having them measure your finger professionally is by far the best way to determine your ring size. Remember that we work with British sizing which is alphabetical. If this is not a possibility for you use our Ring Size Guide.

How do I find out my bangle/bracelet size?

Please use this Bangle Size Guide and follow the instructions.