Bespoke Jewellery, engagement and wedding pieces are NOT eligible for refund or exchange. Custom orders are your designs, your tastes, and your idea of a particular ring. To find another buyer for your ideal ring would be impossible.
Due to health and safety reasons we are also not able to offer refund or exchanges on earrings.
If you are not fully satisfied with your purchase, we will accept most other items for exchange. Please contact us within 24 hours of receiving your item, if you wish to exchange it. Due to the handmade nature of each piece, we do not currently accept any returns. All rings are subject to a resizing fee and can't be exchanged for another size.
Please ensure that the item is exchanged in new and re-saleable condition within 7 business days from the delivery date of your order. Exchanges after the 7 day period are only eligible for store credit. If you would like to make an exchange please email for an authorization form at firstname.lastname@example.org. Exchanges cannot be processed without an authorization form. For your protection, please pack your exchange in the original box, ship your order with an insured courier and retain your receipt. Danimose (PTY) LTD is not responsible for items damaged or lost in transit. Please include a detailed note with your name, email address and invoice number on your authorization form.
Once your exchange is processed, your new piece will be shipped back out to you. We cannot refund shipping charges on exchange items.
WHAT TYPE OF WARRANTY DO YOU OFFER?
Danimose products are covered by a limited lifetime guarantee against any manufacturers defect in material or workmanship but it does not cover neglect, abuse, or normal wear and tear. If a stone is lost due to bent, damaged, or worn out prongs, Danimose (PTY) LTD is not responsible for the replacement of the stone or the re-tipping of the prongs. We strive for perfection and to create beautiful works of art and therefore guarantee our workmanship. As with any delicate artistic creation, care must be taken to ensure years of enjoyment.
We are committed to providing you, our treasured customers with the best service possible. Our primary goal is to satisfy you and make your buying experience as pleasant as possible. We understand that purchasing Jewelry over the internet can be confusing and sometimes a bit intimidating. We also understand that buying an engagement ring or any fine jewellery is can be an emotional purchase, which will have sentimental feelings attached to them for years to come.
The loss/ theft or damage of a center stone, such as a diamond is not covered under warranty, and should be covered by your Insurance policy. Please contact your insurance company for more information regarding your policy limits and requirements.
WHAT IS YOUR REPAIR POLICY?
We will repair any design purchased through danimose.com. Repair fees may apply. We may not be able to repair older pieces if components needed to repair them are unavailable.
Please contact us for repair authorization at email@example.com.